Terms Of Use
Terms Of Use
Terms Of Use
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the platform, software, and related services operated by BRAIN.ONE, Inc. (“BRAIN.ONE,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy and Consumer Health Data Privacy Policy, each incorporated by reference. If you do not agree, you may not access or use the Services.
These Terms of Service (“Terms”) govern your access to and use of the platform, software, and related services operated by BRAIN.ONE, Inc. (“BRAIN.ONE,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy and Consumer Health Data Privacy Policy, each incorporated by reference. If you do not agree, you may not access or use the Services.
2. Eligibility and Age Requirements
3. Description of Services; Not Medical Advice; Not a Medical Device
• Nature of Services; Not a Mental Health Platform: BRAIN.ONE is a brain fitness, neurotechnology, and digital wellness platform. BRAIN.ONE is not a medical provider, mental health platform, telehealth provider, therapy provider, counseling service, emergency service, or crisis-response service.
• No Medical Advice: BRAIN.ONE does not provide medical advice. The Services, including any self-assessment results, scores, educational protocols, suggested actions, summaries, trends, neural data interpretations, or algorithmically generated insights, are for informational, educational, wellness, and self-tracking purposes only. They are not intended to diagnose, treat, cure, prevent, or mitigate any disease, disorder, injury, or condition, and do not create a therapeutic, clinician-patient, or provider-patient relationship between you and BRAIN.ONE.
• Not a Medical Device: BRAIN.ONE and the Services, including the software, assessments, reports, protocols, scores, dashboards, AI outputs, algorithms, and any related content, are not medical devices, are not intended to function as medical devices, and have not been cleared, approved, authorized, or evaluated by the U.S. Food and Drug Administration unless expressly stated in writing. You should not use the Services for diagnosis, treatment decisions, clinical monitoring, emergency detection, or as a substitute for professional medical judgment.
• AI and Algorithmic Outputs: The Services may use software, artificial intelligence, statistical models, or automated systems to generate educational content, suggested protocols, scores, summaries, trends, or other insights. These outputs may be incomplete, inaccurate, or inappropriate for your individual circumstances. You should not rely on AI-generated or algorithmic outputs as medical advice, diagnosis, treatment, or a substitute for professional judgment. Where the Services use AI to interact directly with you — for example, through automated chat, generated summaries, or algorithmically generated recommendations — we will disclose that you are interacting with an artificial intelligence system, consistent with applicable state law, including Colorado’s consumer protections for artificial intelligence.
• Neurotechnology Hardware: If you use a neurotechnology device (such as an EEG headset) with the Services, you are responsible for using it as instructed and for any risks associated with its use. Devices used with the Services are not intended as diagnostic medical devices unless expressly labeled as such and cleared or approved by the U.S. Food and Drug Administration for that purpose.
• Third-Party Devices, Labs, and Integrations: The Services may allow you to connect third-party devices, applications, labs, wearables, or data sources. BRAIN.ONE is not responsible for the accuracy, availability, security, privacy practices, regulatory status, or clinical validity of third-party products or services. Your use of third-party integrations may be governed by their own terms and privacy policies.
• Emergencies; No Crisis Monitoring: BRAIN.ONE does not provide emergency, crisisresponse, or real-time clinical monitoring services and does not guarantee that any user submission, assessment response, message, biometric signal, or neural signal will be reviewed in time to identify or prevent harm. Always consult a qualified physician or licensed mental health professional with questions about a medical or mental health condition. If you are experiencing a mental health emergency or thoughts of harming yourself or others, call or text 988 (the Suicide & Crisis Lifeline) or 911, or go to the nearest emergency room.
• Nature of Services; Not a Mental Health Platform: BRAIN.ONE is a brain fitness, neurotechnology, and digital wellness platform. BRAIN.ONE is not a medical provider, mental health platform, telehealth provider, therapy provider, counseling service, emergency service, or crisis-response service.
• No Medical Advice: BRAIN.ONE does not provide medical advice. The Services, including any self-assessment results, scores, educational protocols, suggested actions, summaries, trends, neural data interpretations, or algorithmically generated insights, are for informational, educational, wellness, and self-tracking purposes only. They are not intended to diagnose, treat, cure, prevent, or mitigate any disease, disorder, injury, or condition, and do not create a therapeutic, clinician-patient, or provider-patient relationship between you and BRAIN.ONE.
• Not a Medical Device: BRAIN.ONE and the Services, including the software, assessments, reports, protocols, scores, dashboards, AI outputs, algorithms, and any related content, are not medical devices, are not intended to function as medical devices, and have not been cleared, approved, authorized, or evaluated by the U.S. Food and Drug Administration unless expressly stated in writing. You should not use the Services for diagnosis, treatment decisions, clinical monitoring, emergency detection, or as a substitute for professional medical judgment.
• AI and Algorithmic Outputs: The Services may use software, artificial intelligence, statistical models, or automated systems to generate educational content, suggested protocols, scores, summaries, trends, or other insights. These outputs may be incomplete, inaccurate, or inappropriate for your individual circumstances. You should not rely on AI-generated or algorithmic outputs as medical advice, diagnosis, treatment, or a substitute for professional judgment. Where the Services use AI to interact directly with you — for example, through automated chat, generated summaries, or algorithmically generated recommendations — we will disclose that you are interacting with an artificial intelligence system, consistent with applicable state law, including Colorado’s consumer protections for artificial intelligence.
• Neurotechnology Hardware: If you use a neurotechnology device (such as an EEG headset) with the Services, you are responsible for using it as instructed and for any risks associated with its use. Devices used with the Services are not intended as diagnostic medical devices unless expressly labeled as such and cleared or approved by the U.S. Food and Drug Administration for that purpose.
• Third-Party Devices, Labs, and Integrations: The Services may allow you to connect third-party devices, applications, labs, wearables, or data sources. BRAIN.ONE is not responsible for the accuracy, availability, security, privacy practices, regulatory status, or clinical validity of third-party products or services. Your use of third-party integrations may be governed by their own terms and privacy policies.
• Emergencies; No Crisis Monitoring: BRAIN.ONE does not provide emergency, crisisresponse, or real-time clinical monitoring services and does not guarantee that any user submission, assessment response, message, biometric signal, or neural signal will be reviewed in time to identify or prevent harm. Always consult a qualified physician or licensed mental health professional with questions about a medical or mental health condition. If you are experiencing a mental health emergency or thoughts of harming yourself or others, call or text 988 (the Suicide & Crisis Lifeline) or 911, or go to the nearest emergency room.
4. Client Portal; Licensed Clinicians; HIPAA
If you use the client portal, you may exchange information with independent licensed clinicians who are solely responsible for the professional services they provide to you. BRAIN.ONE facilitates the technical connection and, where applicable, acts as a business associate to those clinicians under a separate business associate agreement, consistent with HIPAA, for certain hosting and technical functions. BRAIN.ONE is not a mental health platform, does not itself provide therapy or medical services, and does not employ, supervise, or control the clinical judgment of independent clinicians who use the platform.
If you use the client portal, you may exchange information with independent licensed clinicians who are solely responsible for the professional services they provide to you. BRAIN.ONE facilitates the technical connection and, where applicable, acts as a business associate to those clinicians under a separate business associate agreement, consistent with HIPAA, for certain hosting and technical functions. BRAIN.ONE is not a mental health platform, does not itself provide therapy or medical services, and does not employ, supervise, or control the clinical judgment of independent clinicians who use the platform.
5. Account Registration and Security
6. Account and Data Deletion
You may delete your account, and request deletion of your personal information, at any time. You can initiate account deletion directly within the Services through your account settings, or by submitting a request to hello@brain.one; you may also submit a deletion request through our website without needing to log in to the Services. We will verify your identity and complete deletion requests within the timeframe required by applicable law, subject to legal exceptions, such as information we must retain for legal, tax, security, or dispute-resolution purposes, or clinical records that an independent clinician you have worked with is separately required to retain under professional recordkeeping rules. Deleting your account does not automatically delete records maintained independently by a clinician you have worked with through the client portal; you may need to contact that clinician directly regarding their own records.
You may delete your account, and request deletion of your personal information, at any time. You can initiate account deletion directly within the Services through your account settings, or by submitting a request to hello@brain.one; you may also submit a deletion request through our website without needing to log in to the Services. We will verify your identity and complete deletion requests within the timeframe required by applicable law, subject to legal exceptions, such as information we must retain for legal, tax, security, or dispute-resolution purposes, or clinical records that an independent clinician you have worked with is separately required to retain under professional recordkeeping rules. Deleting your account does not automatically delete records maintained independently by a clinician you have worked with through the client portal; you may need to contact that clinician directly regarding their own records.
7. Acceptable Use
8. Intellectual Property
9. Electronic Communications
10. Disclaimers
11. Limitation of Liability
12. Indemnification
13. Dispute Resolution; Arbitration Agreement; Class Action Waiver
14. Termination
15. Governing Law; Venue
16. Miscellaneous
17. Changes to These Terms
© 2026 BRAIN.ONE
© 2026 BRAIN.ONE
© 2026 BRAIN.ONE
